What we can help with
- Setup and using MyRecordSite — creating your association, customizing the website, uploading records, publishing notices and meetings.
- Access and login — sign-in problems, password resets and Owner Access settings for your association.
- Billing and subscription — questions about your subscription, invoices and payment method.
- Cancellation and records export — you can cancel at any time yourself from your MyRecordSite account; your website and Owner Records stay active through the end of your current paid billing period. You do not need to contact support to cancel; we are happy to help if you have questions. You can request an export of your uploaded records and core association information any time your account is active, and for 90 days after cancellation.
- Portfolio Partners — team members, assigning communities and permissions across your portfolio.
- Existing domains — after your account is set up, MyRecordSite Support can provide DNS instructions to help connect a domain you own. You keep ownership, and we never ask for your domain-provider password.
Owners and residents
Owner Access is approved by your association, not by MyRecordSite. If you need access to your association's records, or you disagree with an access decision, please contact your association's board or property manager. We can help with sign-in problems.
To help us help you faster
Include your association name (or company name for Portfolio Partners), the email address on your account, and a short description of the issue. Please never email passwords.