Cancellation, export and restoring service

Schedule cancellation to end service at the paid-period end. The following 90-day read-only period keeps the public website and records online while uploads and publishing are paused.

After cancellation, the public website and records remain available in the 90-day read-only period. Admins and owners can view and download, and authorized administrators can prepare a complete export. Uploading and publishing are paused. Restore service starts a new subscription for the same association without a new setup fee. Read-only period ended means the data has not yet been deleted; a final notice and MyRecordSite review are required.

Steps

  1. Use Keep my subscription before the paid period ends if you want to remove a scheduled cancellation.
  2. During the read-only period, admins and owners can view and download; authorized administrators can prepare an export.
  3. Use Restore service within the 90-day period to start a new subscription and bring back the same association, website address, records and owner access. No new setup fee applies.
  4. If the read-only period ends, data is not yet deleted. A final notice and MyRecordSite review are required before permanent deletion.

Good to know

  • Export includes records, meeting and notice files, website images and a data file. Files still in security checking are excluded.
  • Large exports may arrive in several parts; download links stay available for 7 days.

Related

Still stuck? Contact support.